Avoid!!

As with most industries; there are always a number of operators who bring the industry into disrepute. In addition; there are those individuals who drift into an industry where they believe a “quick and easy dollar” can be made, especially where Government decisions or other initiating factors come into play. The Australian government decided to terminate the old Analogue signal in 2013 leaving just the Digital signal. This meant that, by April 16 last year everyone would need to be connected to a Digital TV or Digital Set Top Box and a Digital compatible TV antenna. As we approached the “cut off” date for Analogue transmissions, demand for our services and products gathered momentum. It was this increased activity which attracted a number of participants with limited skills and experience with Digital TV transmissions.

If an antenna provider gives you no information other than a price; MOVE ON. It’s the things they are not telling you that count.

  • Casual advertisements in local papers with just a first name and mobile number unless they can demonstrate and provide all of the above.
  • Businesses offering prices that are significantly lower than those being offered by established businesses.
  • Businesses offering warranties that are significantly longer than those being offered by established businesses.
  • Businesses offering warranties that bear little relationship to the price, i.e. providing a 10 Year Warranty for a $150.00 antenna.
  • Businesses offering substantially lower prices for “Cash” with no receipt. You just know they are not going to be around when you have a problem.
Risks?

As with most industries; there are always a number of operators who bring the industry into disrepute. In addition; there are those individuals who drift into an industry where they believe a “quick and easy dollar” can be made, especially where Government decisions or other initiating factors come into play. The Australian government decided to terminate the old Analogue signal in 2013 leaving just the Digital signal. This meant that, by April 16 last year everyone would need to be connected to a Digital TV or Digital Set Top Box and a Digital compatible TV antenna. As we approached the “cut off” date for Analogue transmissions, demand for our services and products gathered momentum. It was this increased activity which attracted a number of participants with limited skills and experience with Digital TV transmissions.

If an antenna provider gives you no information other than a price; MOVE ON. It’s the things they are not telling you that count.

  • A demonstrated track record including a minimum 3-5 years continuous involvement in the industry
  • A physical address, not just a PO Box or mobile phone number
  • A business registration number, A.B.N or other means of demonstrating a legitimate business
  • An appropriate level of Public Liability Insurance
  • Appropriate Safety Awareness accreditation
  • A willingness to refer you to previous customers to assess their level of satisfaction
  • A minimum 5 year warranty which includes both parts and labour.
  • The size of the antenna measured in “elements”. These are the components that make up the antenna. Generally speaking, the greater number of elements the more powerful the antenna.
  • The warranty; what does it include?
  • Is the antenna heavy duty?
  • Where multiple outlets are involved, does it include the splitter box? This is the device that “balances” the signal equally over all of the TV outlets ensuring equal signal strength and quality from each point. Others may use cable joiners which do not perform the same function.
What should I consider when selecting an Antenna Solutions Provider?

The antenna industry is not a “regulated” industry which means it is not accountable to a Government agency which monitors its activities. Regulated industries such as Electrical Contracting, Plumbing & Gas, Communications, Building and Construction etc. are all accountable for their activities to a Government appointed regulatory authority. So this highlights the importance of choosing a professional supplier with an established track record, and who will be around to offer support and advice in the future.

How Do I Retune My TV?

Most Set-Top Boxes or Digital TVs will slightly differ although most will follow similar basic steps to retune:

  • Access ‘settings’ or ‘menu’ on your remote control
  • Look for the ‘retune’ option. This may be found in the ‘set up’, ‘channel’ or ‘store channels’. The retune option may also be named ‘re-scan’, ’replace’ or ‘store channels’.
  • Select the relevant option and your digital receiver should then automatically identify digital TV channels and store them in memory.
What is a set top box?

A Digital Set Top Box enables you to watch digital TV broadcasts on an Analogue TV. If you want to keep your existing Analogue TV; you’ll need a Set Top Box to be able to see digital free-to-air TV. Set Top Boxes come with varying features; so make sure you choose the one that’s right for you.

What is MATV?

MATV stands for Master Antenna Television. This is a Communal TV Antenna System which services multiple outlets, rooms, or units. It is the means by which many apartment houses, hotels, schools and other multi-unit buildings distribute TV and FM signals to a number of receivers.

In order to accomplish this without a loss of signal quality, these systems must be carefully planned and engineered through the effective use of MATV equipment and techniques.

An MATV system is basically a network of cables and specially designed components that process and amplify TV and FM signals and distribute them from one central location. If there were 100 TV sets in a building, it would be extremely expensive to Install and maintain l00 separate antennas.

Not only would it be unsightly, but reception would suffer because that many antennas would interact with each other, causing interference problems.

How do I know which antenna I need?

This is where our professional advice and recommendations are important. The type of antenna required will depend on your local transmitter and also the location of your property. A “low lying” location may require an extended mast or an Amplifier (signal booster) to elevate signals to the required levels. You may also require a more powerful antenna if you are located at a greater distance from the transmitter. Also, if you want to split the signal from your antenna to a number of rooms a larger antenna may be required to ensure there is sufficient signal available for this purpose. Our professionally trained staff will be happy to talk you through the recommended antenna for your local area.

I’ve heard that there’s no such thing as a digital antenna. Is that true?

Technically, yes.  An antenna is simply a transducer that converts electromagnetic waves (TV signals) to electrical signals.  However antennas, like cars and many other types of equipment, are designed for a purpose.  Antennas for analogue TV were designed for different parameters from digital antennas.  In particular, we now design our digital antennas to minimise interference, such as from impulse noise, which wasn’t as serious a problem with analogue TV.

Does Digital TV offer perfect pictures?

Yes, but only if your Antenna system is Digital Ready. You should also remember the quality of your TV reception is ultimately determined by the quality and resolution of your TV.

Do you do Insurance repairs?

Yes. Many of our clients are major insurance companies. If your antenna is damaged by extreme weather, our professional team can usually have you up and running again within 24-48 hours. We can also provide you with a written report in support of your insurance claim if required.

Can I receive Foxtel through my antenna?

No. Our Antennas are designed to receive Free to Air Digital TV, not Satellite Digital TV. To access Foxtel you can contact them on 1300 130 799 or follow the link to Foxtel’s website http://www.foxtel.com.au

How long does it take to have my new antenna installed?

Most installations can be completed within 24-48 hours!

How much does a TV antenna installation cost?

The cost of the antenna installation may vary according to your location, and a number of other considerations. Please contact our friendly staff to chat further about your specific requirements, so we can provide a solution and options.

Are our outdoor TV antennas resistant to weather?

Good quality TV antennas are designed to be installed outdoors. Our antennas are selected for their durability and are resistant to the normal day to day exposure to the weather and UV rays from the sun.

Is it possible to have multiple TVs in my house?

Yes, as well as installing new TV antennas, we can also install additional TV Points for other rooms of your house such as , bedrooms, the kitchen, granny flat, patio, kid’s rooms, dad’s shed, in fact, almost anywhere you want to watch TV.

Is there a warranty for new antenna installations?

Yes. We provide a minimum written 5 year Parts and Labour Warranty

Can my existing TV Antenna provide and support digital TV reception?

It depends on the type of antenna you currently have installed. Our professional technicians can check your current solution to ensure enhanced viewing quality is possible with digital TV reception, including access to the new high definition channels. Otherwise it may be necessary to upgrade your antenna systems as many existing antenna systems are not digital compliant.

If my TV Reception is poor do I need to replace my antenna?

Not necessarily, as many antenna systems can be serviced or repaired, which can extend their life by many years and save you money in the process. Our service technicians offer first class antenna services and repairs, even if you did not originally purchase your antenna from us.

What causes unclear Digital TV reception?

There are many potential issues that cause unclear digital TV reception. These include damaged antennas or cables, issues within wall outlets and a variety of other possible defects. These issues are often the result of wild weather, pests and animals, wayward plants, the effects of time or inferior products. At The Installers our qualified and experienced technicians will assess your specific situation and provide a suitable solution.

Is a TV aerial the same thing as a TV antenna?

Yes, a TV aerial is the same thing as a TV antenna, it is just another name. In Australia it is common to call these items TV antennas rather than TV aerials.

Why should you select The Installers over other providers?

Our experience of over 20 years of continual participation in the industry. We provide superior quality and service, with the capability of providing solutions across a wide range of clientele, both small and large.

Small enough to listen; Big enough to deliver

Our products are of the highest quality, heavy duty and come with a minimum 5 year warranty for peace of mind. We have the ability to provide you with much needed after sales support & advice. We are covered by insurance, have trusted and family-friendly staff and have all the necessary safety accreditations. Choosing us is a wise decision in partnering with a local and highly regarded service provider.